General terms and conditions of JELOVICA d.o.o.

Please read the general terms and conditions carefully, as ignorance of them is no excuse for a claim.

Our building installations include windows, sliding walls, shutters, and front doors, made of wood, combinations of wood and aluminium, and/or man-made compounds

1. VALIDITY OF THE OFFER

The offer shall be considered valid in the context of the positions, quantities, descriptions and other details that form an integral part of it. On issuing a new offer, the previous offer is completely nullified. The accuracy of the data necessary for the preparation of the offer is guaranteed by the customer. The offer is valid and binding for Jelovica d. o. o. (hereinafter: the Company) only during the validity period stated on the offer.

2. MEASUREMENTS:

Jelovica d. o. o. is responsible for the suitability and accuracy of the dimensions of the doors and windows when the customer orders them on the basis of the measurements made by the engineers – fitters or authorised representatives of the Company – and the offer, which also includes the installation. The exact positions and openings of the doors and windows shall be determined by the measurements and shall be indicated on the measurement sheet and on the latest version of the offer. The customer is obliged to warn the seller or installers about possible obstacles (hidden installations, plumbing, electrical installations, etc.), as otherwise the customer covers the costs resulting from damage to the installation, but also assumes the costs of delay during the installation.

At the time of measurements being taken, the customer or their representative is to be present, and the installation details are agreed, which form the basis for preparation of the final offer.

3. PRICES AND PAYMENT TERMS:

The prices of Jelovica d.o.o. are considered net prices excluding taxes, inclusive of standard product packaging. The Company reserves the right to change prices if the quantities, descriptions or positions that are an integral part of the offer are changed. It also reserves the right to change the construction of windows / doors / blinds due to construction factors – technical details or technical regulations.

Payment terms for retail customers:

50% advance payment in the form of an interest-free advance, the remaining 50% prior to shipment/installation;
100% advance payment in the form of an interest-free advance;
100% irrevocable bank guarantee;
in the case of sale offers, the sale discounts shall apply;
discounts cannot be combined;
the buyer pays the purchase price to the Jelovica d.o.o. bank account, and for the purpose of transfer or reference the reference number of the current offer shall be indicated on the payment instructions;

Until the final payment is made, the goods remain the property of Jelovica d.o.o. and are not dispatched from the warehouse.

Payment terms for wholesale customers are agreed under the applicable contract.

VAT rates:

22% - general rate;
9.5% - for residential construction (for natural persons – Slovenian citizens with a building in Slovenia, who make a purchase that includes installation; this means the installation of doors and windows in the buyer’s residential building – unbound, the buyer proves this with the following statement to the seller: Declaration for 9.5% VAT: I declare that I am the owner of the residential premises and that the above ordered building installations will be installed in the residential premises at the installation address. The property is intended for long-term residence. VAT is 9.5%, because the installation will be performed by Jelovica okna, d.o.o. or its authorised subcontractor (ZDDV and the rules on VAT – Official Gazette of the Republic of Slovenia, no. 13/11 – official consolidated text, 18/11, 87/11, 38/12 and 83/12)
for legal entities who make a purchase that includes installation, the VAT invoice shall be passed on to the customer, on the basis of reverse charges under Article 76a of ZDDV-1.

4. ORDER:

The submission of an irrevocable bank guarantee or payment of a partial or total advance is the final confirmation of the order by the customer. It is also understood that the customer is familiar with the content of the offer, the sales and general terms and conditions of business and agrees with them. The general terms and conditions are publicly available in all Jelovica sales and service centres and at www.jelovica-okna.si.

5. DELIVERY PERIOD AND DELIVERY:

The delivery period is stated in the offer and begins:

3 working days after the advance payment is received in the transaction account of Jelovica d.o.o. and
when all the technical data necessary for the manufacture of the doors and windows is known.

Any changes shall be communicated to the provider exclusively in writing within three (3) working days of the advance payment. In line with a confirmed amendment, the delivery period begins at a appropriate later date. The delivery period does not include times of collective holidays.

Acceptance of goods: if the buyer does not accept the ordered goods within one month (after being informed that they are in storage) or does not allow them to be installed, the seller may charge them storage costs, amounting to 1% of the value of the goods for each week. Collection and removal of goods by the customer is possible from Monday to Friday from 7.00 to 15.00, whereby the customer must announce the date of collection at least one working day in advance. If collecting, the customer must inspect the goods. Subsequently, these goods can no longer be exchanged or returned. Similarly, the buyer cannot claim for defects in the building installation products that they install at their own arrangement that may result from non-professional installation, damage during installation or transit.

6. ADDITIONAL WORKS:

All unforeseen additional works shall be subsequently charged (the delivery period shall be extended accordingly).

7. TRANSPORT OF JELOVICA PRODUCTS:

if the total sum for the installation is at least €164.25 (or €183 with 22% VAT) or if the value of the net order without installation is more than €2,000.00, the customer is entitled to a one-off free delivery within Slovenia by road that permits transport with a goods vehicle, the total weight of which does not exceed 3 tonnes. If additional transport is required at the request of or through the fault of the buyer, it shall be charged according to the applicable price list of the Company;
if the lower purchase limit is not reached, transport for each additional kilometre from and back to the nearest BSC (Business Service Centre) to the customer will be charged at €1.00/km. The customer is obliged to unload the products from the vehicle (van or truck);
transport means that Jelovica d.o.o. delivers products to the facility, and the buyer is obliged to unload the products and take into account the nature of the order (e.g. heavier and larger products require more people when unloading and handling);
the transport of the products shall be carried out according to a pre-arranged schedule coordinated between the buyer and the seller.

8. ASSEMBLY, DISASSEMBLY:

The date of installation shall be agreed between the buyer and the seller when the doors and windows have been made.

For the smooth execution of the installation, the buyer is obliged on the agreed day of installation:

to prepare access and openings for the smooth installation of the doors and windows,
to protect the property within the building, protect the flooring and insure the building,
to define at what depth from the outer edge of the wall the windows are to be installed,
to provide access to where the works will be carried out, basic protections and electricity,
to determine where the left and right windows are to be installed,
for measurements in a new construction, to provide information on the elevation of the finished pavement (“meter ris” or “vagris”),
in the case of work at height where the installation cannot be carried out from the ground, the buyer must provide a structure that allows safe work;
in the case of work at height, the buyer is obliged to inform the seller in advance (at the time of ordering), for it is necessary to agree on the method of installation and arrange for the platform or order a lift;
in the event that there is a carpark or similar under the facility, the customer must ensure that during installation, cars or other property are taken away from under where the parts are to be installed, in order to avoid material damage due to possible falling material during assembly or disassembly;
installation on facilities where safety is not addressed (fences, stairs, etc.) shall not be carried out;

Disassembly and additional works:

If disassembly and additional works are not specifically stated in the seller’s offer, they shall not be carried out. Disassembly includes the dismantling of existing doors and windows. When replacing old windows and the old frames are cut out, the Company is not responsible for damage to the surrounding window structure. Remediation of possible damage to the external surrounding wall and the facades, which may occur during disassembly due to deterioration of the facade or special installation methods, is not the subject of this offer and any repairs to the plaster and facade are carried out by the buyer under their own arrangements. The offer also does not include the removal of old windows to a disposal site. At the customer’s request, we can include all these works in the offer, calculate them and perform them professionally.

Installation includes the delivery and installation of windows and/or doors in prepared wall openings according to the installation details prescribed by the manufacturer with the necessary material according to the type of installation. Installation does not include the disassembling of old windows, work to the surrounding wall structure, joinery, masonry or painting. It also does not include the installation of finishing strips, sills, exterior roller blinds, venetian blinds, etc.

In the case of installation according to the RAL guidelines, sealing of gaps should be according to the system “inside more thoroughly than outside”. Sealing is triple layered, consisting of an internal vapour-impermeable barrier, an external vapour-permeable barrier and a central thermal and sound insulation barrier. We use different systems for the implementation of RAL installation depending on the situation.

Where the seller or their authorised contractor does not perform the installation of the doors and windows, the seller does not give a guarantee related to the installation, irregularities, damage or the use of fixtures and fittings.

Floor skirting in the rooms is installed after the installation of the frames.

Where the customer also orders finishes on the interior surrounding wall structure, these do not include painting works (included is plasterboard work and the initial rough layer of putty; not included is sanding, further application of putty and whitening).

In the event that the installation of the ordered elements at the customer’s request takes place in two parts, the customer is charged the additional transit costs, and the invoice is issued separately, after the installation of the first part and before the installation of the second part. Risk of damage to the parts that are in this case stored by the customer is borne by the customer themselves.

9. INSPECTION AND SIGN-OFF:

At the beginning and end of the installation works, the investor (the customer or their representative) must be present at the facility. By signing the Handover Record, the buyer confirms that the goods have been accepted without errors or comments. If the buyer comments on the products and/or services, the comments must be entered in the Handover Record. In the event that the customer is not at the facility at the completion of the installation and does not sign the Handover Record, the goods shall be deemed to have been accepted and installed without defects.

10. SERVICING AND MAINTENANCE:

Repairs to the doors and windows within the warranty period may only be carried out by a Jelovica okna d.o.o. professional or by an authorised repairer, otherwise the warranty shall be terminated. All Jelovica okna d.o.o. products must be inspected every two years and, if necessary, properly and professionally repaired with original parts. Paid-for servicing is performed by a Jelovica okna d.o.o. service technician or our authorised service technician. Each service intervention must be entered on the warranty card. Only with a completed warranty card can the entire warranty be applied to all products.

Maintenance of external doors and windows and materials becomes the customer’s/investor’s responsibility after signing off the products. Maintenance and adjustment of windows after installation is not included in the offer price. Maintenance cannot be the subject of a claim.

11. CE MARKING:

The manufacturer Jelovica okna d.o.o. ensures that its products are manufactured under the conditions prescribed by the CE mark standard.

12. OTHER CONDITIONS:

We reserve the right to amendments and errors in our brochures, catalogues, price lists, sketches, drawings, calculations and similar documents.

All technical details, as well as samples, brochures, catalogues, sketches and the like, remain the intellectual property of the seller and are legally protected as regards to their reproduction and use.

The general terms and conditions apply from 13.3.2018 until cancellation.

Jelovica d.o.o.
Kidričeva 58
4220 ŠKOFJA LOKA

Eko sklad

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